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MyLifeID™ Return, Exchange and Upgrade Policy

The MyLifeID Pocket Cloud™ card can be returned in accordance with all the following requirements:

  • Within 30-days of purchase
  • With an accompanying receipt
  • Must be in the same condition it was received
  • Must have a Return merchandise Authorization code (RMA) which you generate from the return link on our shopping cart at https://www.mylifeid.com
  • Card must not be damaged

Once the card is returned in accordance with the above, a refund will be generated according to the method paid within 10-days of our receipt of the return.

Damaged Goods

If you received the card and it was damaged or unusable, contact our support center at support@mylifeid.com or 702-832-0112 to arrange for a replacement of the card. 

Upgrades

If you wish to upgrade from one size card to another and reassign your old card to someone else, a recycle credit will be given for your old card. To assign the card to another person, please contact support, support@mylifeid.com, to arrange the cleansing of the old card and reassignment.  There is a small fee for this service to properly protect your information and clean the card. The fee is based on the card being cleansed. 

You will need to provide the following information for the recycle program for the old card reassignment: 

  • First Name
  • Middle Name
  • Last Name
  • Address 1
  • Address2
  • City
  • State/Province
  • Postal Code
  • Country
  • Phone Number
  • Email Address

Support will email you when you need to plug in the old card for cleansing and will send a confirmation to you when cleansing is complete. At that point, you can give the old card to the person of your choice. We will send supporting instructions to the cardholder you have assigned to the old card along with their user information within 48-hours of the card cleansing.

Upgrading Services

From time to time, MyLifeID™ may upgrade your services automatically depending on your service plan. Additionally, MyLifeID™ may offer additional services which you can add at any time. Upgraded or additional services may result in more space being used on your MyLifeID Pocket Cloud card.

Cancelling a Subscription Service

If you have a Subscription Service on your MyLifeID™ card and wish to cancel this service, you may cancel by emailing support, support@mylifeid.com, in accordance with that subscriptions specific cancellation policy. This policy will be listed on our site www.mylifeid.com on the appropriate Subscription Service page or in the documentation delivered to you with the service. Some services are custom to the package you purchased or the way you made the purchase so please review your cancellation policy in detail before requesting a cancellation.

Service Renewal and Cancellation

Purchases of service fees are not refundable. Auto-renewal of service fees must be cancelled prior to the renewal date. You will receive a renewal notice at least 10 days prior to the actual renewal date in order to give you time to cancel the auto-renewal. If you are on a monthly service plan, you must cancel the service prior to the monthly renewal date. There will be no refunds.

If you exercise any charge back of any service, MyLifeID™ reserves the right to cancel all of the services you have with MyLifeID™. We will always endeavor to work with you to resolve any issue.

Lost or Stolen MyLifeID Pocket Clouds

In the event you lose or have your Pocket Cloud card stolen, simply email support@mylifeid.com or call 702-832-0112 and report it as lost or stolen. MyLifeID will execute a Burn command to permanently erase and then disable the Pocket Cloud from being usable. In the event you have a MyLifeID Pocket Cloud service plan, MyLifeID will automatically send you a replacement Pocket Cloud which you can connect and resync to your data as last archived on the MyLifeID cloud system so you do not need to re-enter the information manually. If you added information on your card and did not sync with the MyLifeID cloud, that information may be lost and require re-entry. We strongly recommend you sync your Pocket Cloud card with the MyLifeID Cloud whenever you update information.
For any other questions, please email support@mylifeid.com or call us at 702-832-0112